Returns & Refund Policy

At HOUSE OF ROCCO, we believe that furniture should feel right — in your space and in your everyday life.

If something isn't quite as expected, we're here to help find the right solution.

Returns

You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws and the terms outlined in this policy.

To be eligible for a return:

• The item must be in good condition.

• Proof of purchase must be provided.

• The item should be returned, where reasonably possible, in its original packaging.

• The item must be free from damage, stains, odors, modifications, or other signs of use beyond reasonable inspection.

HOUSE OF ROCCO reserves the right to refuse returns that do not meet these requirements.

Shipping Costs for Returns

Unless the return is due to a verified defect, damage, or error on our part, all shipping and logistics costs — including both the original delivery and the return collection — shall be borne by the customer.

In cases where the product is defective, damaged upon arrival, or incorrect due to an error by HOUSE OF ROCCO, we will cover all reasonable return and replacement shipping costs.

Opened or Assembled Products

Products that have been opened, assembled, or partially assembled may be subject to inspection before a return, refund, or exchange is approved.

Eligibility for return will be assessed in accordance with applicable law and the circumstances of the case.

If a manufacturing defect, fault, or damage not caused by misuse is identified, HOUSE OF ROCCO will, at its discretion, arrange for repair, replacement, or a refund.

Returns for Personal Reasons

If a return is requested for personal reasons, including but not limited to a change of mind, preference, or suitability of the product:

• Return shipping and collection costs will be the responsibility of the customer.

• Cancellation or restocking fees may apply where permitted by applicable consumer protection laws.

Damaged or Defective Products

If your product arrives damaged or contains a manufacturing defect:

• The issue must be reported within 48 hours of delivery.

• Clear photographs and a description of the issue must be provided.

Upon verification, HOUSE OF ROCCO will cover any applicable return or collection costs and provide an appropriate resolution, which may include repair, replacement, or a refund.

Refunds

Once the returned product has been received and inspected, any approved refund will be issued to the original payment method within 7–14 business days.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to a verified defect, damage, or error on our part.

Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged due to improper use, negligence, or misuse.

• Products showing signs of use beyond reasonable inspection.

• Products that have been modified or altered after delivery.

• Final sale, clearance, or liquidation items, unless otherwise required by law.

• Custom-made, made-to-order, or specially commissioned products, unless defective.

• Pre-Order products are subject to our cancellation policy and applicable consumer protection laws.

Order Cancellations

Orders may be cancelled prior to shipment, subject to applicable law and any costs already incurred in preparing or producing the order.

Custom-made, made-to-order, or special-order items may not be eligible for cancellation once production has commenced.

Contact Us

For any return, refund, or product-related issue, please contact HOUSE OF ROCCO and our team will be happy to assist you.