Shipping Policy

At HOUSE OF ROCCO, we are committed to delivering your furniture with care, efficiency, and the highest standard of service. Every order is handled with attention to detail to ensure a seamless delivery experience.

Launch Period Notice

As part of our launch period, delivery times are currently longer than usual due to high demand and the arrival of our initial inventory.

Orders placed during June 2026 are expected to be delivered beginning in the first weeks of July 2026. Once deliveries commence, orders will be fulfilled in the order they were received.

Our team will keep customers informed throughout the process and provide updates regarding expected delivery dates.

In-Stock Products

Following the launch period, the estimated delivery timeframe for in-stock products is 3–10 business days.

Delivery times may vary depending on product availability, customer location, and logistical considerations.

Pre-Order Products

The estimated delivery timeframe for Pre-Order products will be stated on the relevant product page.

By purchasing a Pre-Order item, the customer acknowledges and understands that delivery dates are estimates and may vary depending on production schedules, inventory availability, and shipping conditions.

Delivery Coordination

All deliveries are coordinated and carried out by the HOUSE OF ROCCO team or our authorized delivery partners.

Prior to delivery, our team will contact the customer to arrange a suitable delivery date and time window.

It is the customer's responsibility to be available to receive the delivery at the agreed time and to ensure safe and adequate access to the delivery location. If a delivery cannot be completed due to the customer's unavailability or failure to receive the delivery as scheduled, an additional delivery fee may apply for a subsequent delivery attempt.

Delivery & Assembly

Certain HOUSE OF ROCCO products require assembly at the customer's location.

Where applicable, assembly will be performed by our delivery team or authorized service partners as part of the delivery process.

Customer Responsibilities

To ensure a successful delivery, customers are responsible for:

• Ensuring safe and unobstructed access to the delivery location.

• Verifying that all doorways, hallways, elevators, staircases, and access points are appropriately sized for the purchased item(s).

• Informing HOUSE OF ROCCO in advance of any access restrictions or special delivery requirements.

HOUSE OF ROCCO shall not be liable for failed deliveries, delays, or additional costs resulting from access limitations that were not disclosed prior to delivery.

Delays

While we make every effort to meet our estimated delivery timeframes, delays may occasionally occur due to logistical circumstances, supplier delays, high order volumes, weather conditions, or other factors beyond our reasonable control.

Should a delay occur, we will notify the customer as soon as reasonably possible and provide updated delivery information.

Unsuccessful Deliveries

If a delivery cannot be completed due to circumstances attributable to the customer, including but not limited to unavailability, denied access, incorrect delivery information, or unsuitable access conditions, HOUSE OF ROCCO reserves the right to charge an additional delivery fee for any subsequent delivery attempt.

Reporting Delivery or Assembly Issues

Any issues relating to delivery, assembly, damage, or defects must be reported to HOUSE OF ROCCO within 48 hours of receiving the product.

Failure to report such issues within this period may affect our ability to investigate and resolve the matter promptly.